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Email notifications

[admin] [notifications] [einstellungen]

Define which events make licensio send you (or the provider owner) an email. This keeps your inbox tidy: you only get the notices that really matter to you.

Who it is for​

Provider admins.

Where do I find the settings?​

Settings → Advanced settings → Email notifications

(Direct path: /settings/advanced/notifications)

Available events​

Three switches, each independently on/off:

  1. New customer registration: a new licensee has registered via the self-service join (/join). The email contains company/name and the chosen package, so you can review and activate the customer promptly.
  2. New product suggestions: a customer has submitted a suggestion via the "Request a product?" function in the portal. See Product suggestions (Admin).
  3. New support tickets: a customer has created a new ticket. See Support tickets.

How to turn on or off?​

  1. Open the page (see above).
  2. Flip the respective switch: green = active, gray = off.
  3. Click Save. A short confirmation appears ("Saved").

When do changes take effect?​

Immediately. The next registration / the next suggestion / the next ticket after saving follows the new setting. Already sent emails are not affected.

Default behavior​

All three notifications are active by default. Even providers who have never opened this page still get all notices: nothing changes until you deliberately turn off a switch.

Receiving​

The emails go to the address of the provider owner (the account the provider was originally created with). The sender is always noreply@licensio.io.

Tip for high traffic​

If your portal gets many registrations or suggestions per day, the flood of emails can be annoying. Recommendation: turn off "New customer registration" (you see new customers directly on the dashboard and under Customers anyway) and only keep "New support tickets" active, as those are usually time-critical. You can go through product suggestions in one batch once a week in the support tab.

Related​